JOB DESCRIPTION:

Our growing studio is seeking to hire an operations and enrollment coordinator to join our leadership team. This role will be in charge of developing and implementing operational policies and procedures, assist with our enrollment process, and help promote a team culture that encourages positive morale and performance.

 

Job Duties 

• Be a crucial part of our studio growth, build relationships with all clients, and be a major contributor to our clients’ positive experience with Movement on Main. 


• Front desk management

  • Give warm welcome to every single guest

  •  Answer phones 

  •  Respond to messages promptly 

  • Schedule staff for front desk support

  • Track staff schedule and absences 

• Have oversight of the class schedule, teacher subbing schedule and what’s happening where in the studios. 

•  Have insight into client accounts to answer questions

•  Track and report registrations, drops, transfers, and trials 

• Manage our trial class system

  • Greet and welcome new students and help them find a class that suits their goals, experience level, and schedule

  • Use our software to manage, plan, and prepare for incoming trials 

  • Project plan to increase enrollments 

• Manage Class Scheduling 

  • Make sure all schedules and information are entered correctly

  • Enter all new classes into system whenever necessary

• Collaborate with enrollment coordinators and front desk to ensure that all rosters are correct and up to date 

• Oversee dancewear and costume ordering 

• Hire, train and supervise front desk staff 

• Build relationships with parents and students

• Planning of staff training and social events 

• Maintain the physical building: ensure the cleaning schedule happens, take care of utilities, call for maintenance as needed. 

 

Operations Manager Requirements:

 

• Experience in management, operations, and leadership.

• Understanding of basic finance and budgeting

• Ability to build consensus and relationships among employees.

• Excellent communication skills.

• Have a customer first mindset and enjoy engaging with our dance families with excellent service and care. 

 

Skills:

Leadership

Conflict Management

Organization

Decision-Making

People Management

Data Entry Skills

Data Processing Skills

Dependable

Reporting Skills

Deadline-Oriented

Critical Thinking Skills

Problem Solving Skills

Planning and Organizing

Excellent Communication Skills

Delegation

Teamwork

Adaptability

Stress Tolerance

Project Management

 

Work Environment 

Applicants must be eager to continually learn and train in their management and customer service skills. They will need to work independently and efficiently while also possessing great collaboration skills as well.